Zendesk Talk is a cloud-based call software that you can use as another avenue for customer support. While not as advanced as other chatbots, it’s still a helpful feature. The Answer Bot can be designed to respond to simple customer inquiries, which takes some of the load off of busy support agents. Answer BotĪnswer Bot, which is a basic chatbot offered by Zendesk, can be implemented once you have your Help Center set up. Zendesk Chat was given a SoftwarePundit rating of 84 because, while it sits within an extremely powerful support suite, it fell short against other live chat tools. There is a separate pricing plan for enterprise companies. The cheapest plan costs $49 per user per month, while the most expensive plan costs $99 per user per month. Zendesk, like most customer support tools, is priced per agent per month. If you’re a smaller business, you should opt for a cheaper platform unless you have particularly advanced support requirements. Overall, Zendesk is a top customer support platform that’s ideal if you have a higher budget for your software tools or if you’re looking for the most powerful option. However, you certainly get what you pay for because Zendesk is uniquely powerful and includes more features than competitors offer. Zendesk pricing costs between $49 per agent per month and $99 per agent per month, which is on the pricier side for help desk platforms. Zendesk is a particularly powerful platform and is well-suited for enterprises, though small businesses can also easily make use of the helpdesk features. The company has more than 170,000 customers across the world, making them one of the largest customer support platforms in the world. Zendesk was founded in 2007 by Alexander Aghassipour, Mikkel Asger Svane, and Morten Primdahl. We recommend Zendesk to any business with more than intermediate customer support requirements. Current customers are highly complementary, with the main complaint revolving around customer service availability. Zendesk is particularly powerful due to skill-based routing rules, which makes it easier to funnel your customers to the right support agent.Ĭompared with similar companies, Zendesk is pricey, but one of the best customer support platforms available. It combines help desk features like ticketing and a Help Center with live chat and voice software. Zendesk is a leading customer support software platform.
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